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1. SHIPPING POLICY

1.1 General Information:

Orders are processed within 48 business hours. If an item is unavailable at the time of purchase, the order may be cancelled and fully refunded within the same timeframe. You will be notified by email, and the refund will be issued to the original payment method.

1.2 Delivery Timeframe:

Delivery typically occurs within 3 to 10 business days. We do not ship to P.O. boxes. All orders are delivered via Purolator or, for customers in the Saguenay–Lac-Saint-Jean region, Urgence Courrier.

1.3 Shipping Costs:

Shipping fees are $15 for deliveries within Quebec and Ontario and $30 for all other Canadian provinces. An additional $15 surcharge may apply for oversized or heavy items. Please note that we currently ship within Canada only.

1.4 Damaged Items During Transport:

If your item was damaged during shipping, contact us at 418-549-3324 ext. 4 or email us at: bureau@savardchaussures.com.

2. RETURN POLICY:

2.1 General Conditions:

You have 14 days from receipt of your order to request an exchange or refund, provided the return meets our merchandise-return criteria. Return shipping is at the customer’s expense unless the item is defective (see 2.3).

2.2 Conditions and Exceptions:

Customers seeking an exchange or refund must first obtain approval by emailing bureau@savardchaussures.com or calling 418-549-3324, ext. 4. All items must be new, in their original packaging, and accompanied by both a copy of the invoice and the return-authorization number. Any product returned without this authorization number will be refused and sent back at the customer’s expense..

2.3 Defective Items:

For defective items, contact us at 418-549-3324 ext. 4 or email us at: bureau@savardchaussures.com..

3. PRIVACY POLICY

3.1 General Information

As new communication tools evolve, it is essential to pay close attention to privacy. That is why we are committed to safeguarding the confidentiality of the personal information we collect.

3.2 Collection of Personal Information:

We collected the following infoermation:

  • First name
  • Last name
  • Mailing address
  • Email address
  • Telephone / fax number

The personal information we collect is obtained through forms and through your interactions with our website. As detailed in the following section, we also use cookies and log files to gather additional information about you.

3.3 Forms and Interactivity:

Your personal information is collected through the following forms:

  • Website registration form
  • Order form
  • Contest entries

We use the information collected for the following purposes:

  • Order tracking
  • Promotional offers / Information
  • Customer communication
  • Site management (presentation, organization)

3.4 Log Files and Cookies:

We gather certain information through log files and cookies, primarily the following data:

  • IP address
  • Operating system
  • Pages visited and requests
  • Hour and day of connection

The use of these files provides us with:

  • Statistics

3.5 Right to Object and Withdraw:

We are committed to offering you the right to object to and withdraw your personal information. The right to object means that you may refuse to allow your personal data to be used for the purposes specified at the time of collection. The right to withdraw means that you may ask for your personal information to be removed, for example, from a mailing list.

To exercise these rights, please contact us by phone or email:

Mailing Address:

Savard Atelier
491 rue des Champs-Élysées
Chicoutimi, QC
G7H 5V7

Email: bureau@savardchaussures.com
Phone: 418-549-3324 Poste 4
Fax : 418-549-2425

3.6 Right of Access

We are committed to granting individuals the right to access and rectify their personal information should they wish to review, modify, or delete the data we hold about them.
This right may be exercised as follows:

Mailing Address:

Savard Atelier
491 rue des Champs-Élysées
Chicoutimi, QC
G7H 5V7

Email: bureau@savardchaussures.com
Phone: 418-549-3324 Poste 4
Fax : 418-549-2425

3.7 Security

Personal data are stored in a secure environment. Measures include SSL, SET, access controls, network monitoring, backups, password protection and firewalls. While we strive for maximum security, transmitting data via the Internet always carries some risk:

  • SSL protocol (Secure Sockets Layer)
  • SET protocol (Secure Electronic Transaction)
  • Access management (authorized personnel)
  • Access management (data subject)
  • Network-monitoring software
  • Data backups
  • Username / password protection
  • Firewalls

We are committed to maintaining a high level of confidentiality by integrating leading-edge technologies that safeguard the privacy of your transactions. However, because no security mechanism offers absolute protection, transmitting personal information over the Internet always involves some degree of risk.